1) We are currently selling only in India via this website. For shipping outside India, please write to us at email@example.com or call us at +919650766855 / +91-9829502011.
2) Given that this product is handmade and intricately designed; there may be slight variation in the design, texture and color of the actual product than shown in the image. Such variations are inherent in the manufacturing of handmade products. Please do not consider this as a defect or a wrong delivery.
Given the above disclaimer, we consider the return and refund requests, if the following conditions are met:
- The goods received by the customer are damaged.
- The goods received by the customer are different from what was ordered.
- Notification regarding any of the above two points must be made to us within maximum 48 hours of delivery with the defective/damaged product images. By delivery we mean that product has reached the end customer or a person as directed by the customer.
- The goods in their entirety i.e, with all the parts must be returned by the customer to Olha-O.
- The return (goods) must be unused and in its original packaging along with the original price labels, tags and invoices.
- The goods should not be carelessly packed for return, thereby, leading to further damage.
- Currently, there is no pick up facility for the products to be returned and the return must be made by the customer. Preferably, return your product on to-pay basis where Olha-O will pay the shipment charges for the goods returned. In-case of self-ship returns, we will refund the full amount including the shipping to your account.
- Refunds shall be processed only when the return is received and inspected by Olha-O. Any communication in this regard shall be made by us to the customer to the e-mail id or phone number as mentioned at the time of purchase.
- The returns must be made to our office, the address for which is:
Ethical & Sustainable Young Indian Entrepreneurs Pvt. Ltd.
House No. 104, Scheme No. 8,
Gandhi Path,Vaishali Nagar,
Jaipur, Rajasthan, 302021
Phone number: +91-141-4106600
For the return and refund requests, pleases end an email to firstname.lastname@example.org with the defective/damaged product images or call us at +91-9650766855 / +91-9829502011